Customers can also report and check the status of an outage 24 hours a day by
Safety is our first priority
Our monitoring systems detect outages when they occur, and our restoration teams always work hard to make each outage as brief as possible, because we understand how crucial electricity is to each and every one of us.
Restoring power to community services such as hospitals, emergency and public safety services, and water and sewage stations is always first priority.
Finally, we repair smaller lines until crews get down to individual lines in neighborhoods. We won''t stop until power has been restored to every customer.
The Storm Center tracks progress and moves crews to assist in restoration efforts to ensure all customers'' service is restored as quickly and safely as possible.
A well-stocked emergency supply kit can mean the difference between an inconvenience and a crisis. View our list of items to have handy in an emergency.
Make sure everyone in your family knows the plan in case someone gets separated.View our checklist of everything your plan should contain.
Do you have water? Are the phones fully charged? Gas tank filled?View our list of important To-Dos to prepare you for any storm.
If you decide to schedule your own contractor, please call 1-877-749-3931 when repairs are complete so that your home can be added to the service restoration schedule.
Once your damaged service is repaired and Georgia Power is notified, we will schedule the reconnection of your service.
Thanks to smart technology, Georgia Power typically knows when customers are experiencing an outage. Customers wishing to report an outage my do so through:
Website at GeorgiaPower /OutageCall 888-891-0938Text "OUT" to 42797Download the Georgia Power mobile app
Please report any emergencies immediately, including street light outages, downed power lines or low-hanging wires.Review tips for additional safety precautions.
In restoring power to customers, Georgia Power focuses on restores the greatest number of customers in the shortest amount of time, prioritizing hospitals, schools, medical care facilities, and anything related to public health and safety.
Once the storm passes and conditions are safe, Georgia Power is committed to working safely and as quickly as possible to restore power to customers. Even if you do not see crews in the field, rest assured restoration workers are focused on getting the lights back on for customers. Crews'' activities may include pre-staging ahead of the storm, coming back from an assignment or obtaining on a new one from a distribution center, working on main power lines farther away but related to the outage, and more.
Georgia Power has access to additional resources available as part of the Southern Company system, which includes multiple electric and gas companies serving more than 9 million customers nationwide. Additionally, Georgia Power is part of a national mutual assistance network consisting of dozens of utilities from around the country, and the company can tap into reinforcements when needed to restore power to Georgia customers following a storm.
Georgia Power is prepared to respond to outages safely and as quickly as possible for its 2.7 million customers. Just as Georgia Power is prepared for severe weather, the company wants customers to be prepared too. High winds and heavy precipitation from storms can cause destruction in the community, including damage to the energy grid causing power outages. Together with state and community partners, Geiorgia Power is ready to respond and help the community get back to normal.
Above all else, safety is the top priority. Georgia Power encourages customers to have an emergency plan that helps their families stay safe and as ready as possible in storms. Visit GeorgiaPower /storm for checklists on what to do before, during and after a storm. Get advice on building an emergency supply kit, getting personalized outage alerts, reporting and checking on the status of outages, accessing useful safety tips and information, and more.
If your meter box is damaged by weather or by any kind of accident, repair is the customer''s responsibility. Georgia Power cannot, by regulation, connect power to a damaged meter box. If your meter box (or the pole on top of it) is damaged, a professional electrician must repair it to code before we''re allowed to restore your service.
Emergency resources are available to help you plan for, and recover from, disasters.
If you''re currently experiencing an outage, know that we''re working to fix it. We''re sorry for the inconvenience.
Mississippi Power sent crews ahead of Hurricane Idalia to assist us with restoring power to our customers.
Athens, Augusta, Brunswick, Clayton, Cornelia, Dublin, Gainesville, Hartwell, Hinesville, Macon, Madison, Milledgeville, Savannah, Springfield, Statesboro, Thomson, Tifton, Valdosta, Vidalia, Waycross and Waynesboro.
We know extended outages are inconvenient, and we truly appreciate your understanding as thousands of our team members work around the clock.
NEVER go near downed power lines.
Please call us at 1-888-891-0938 or call 911 to have the line barricaded until it can be repaired.
The map below depicts the most recent cities in the United States where Georgia Power users have reported problems and outages. If you are experiencing problems with Georgia Power, please submit a report below.
About Georgia power outages
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