Our Frequently Asked Questions (FAQs) section is here to assist you. Find answers to common questions, troubleshoot issues, and get the most out of your experience. Contact online >>
Our Frequently Asked Questions (FAQs) section is here to assist you. Find answers to common questions, troubleshoot issues, and get the most out of your experience.
By actively monitoring your Alpha ESS battery, you can keep an eye on your system health, ensuring a longer lifespan and helping you to get the most out of your investment.
This is a measurement of the energy produced by your rooftop solar system. You use this energy to power your home and charge your batteries. This will vary depending on the time of year and the weather conditions.
This shows how much charge is currently stored in your battery, expressed as a percentage. For example, 100% means your battery is fully charged, while 30% means it''s almost empty. There is a small amount of power reserved (usually around 15%) to maintain long-term battery health.
This is the amount of energy you are consuming in the home at any given time. This energy can be provided by your solar panels, your battery, the grid, or a combination of these. Load will vary throughout the day, for example when you run your kettle or use your air conditioner.
This shows the amount of your energy that you have purchased from the grid and will usually follow a similar pattern to your load value. Once your battery is empty, any energy that you consume will be purchased from the grid at the rate set by your energy retailer. This may vary depending on the time of day if you are on a Time of Use tariff. If you are unsure about your energy tariff or your current energy plan, please refer to your electricity bill.
Figure 1 – My System: This depicts a real-time power diagram that can be used for a quick snapshot of your current solar production, energy usage, battery activity and feed-in/import from the grid.
Figure 2 – Statistics: This depicts a statistical diagram in adjustable intervals. Each number at the bottom of the graph represents either a day of the month, month of the year, or year since installation. Using this graph can help you gain a greater overview of the total energy data in a specified period of time. This can be useful when wanting a comprehensive overview of your historical energy data.
Figure 3 – Power: This gives you a more granular view of a 24-hour period of data. In the example image provided, you will notice that the battery discharges through the late hours of the night and into the morning. Once the solar begins to generate, you can see the battery starts charging to help store the excess solar. Once the sun goes down and there is no longer solar energy being produced, the battery will begin to discharge to respond to energy usage in the home.
Now you know all the key terms, you can view and interpret the data in the Alpha ESS app. This can be displayed as a daily Power Diagram, or you can view historical information through the Statistical Diagram. This can help you understand your battery''s performance over time as well as your expected savings.
The way that this information is captured is through metering equipment which we have installed at the back of your switchboard. We do our best to ensure that the data provided is as accurate as possible, however, this may not always be feasible depending on the layout of your property. If you have concerns about your data, please contact our Product Support team on (03) 7037 0191 to discuss.
You may have noticed that on the front of your battery that there are a number of LED light indicators. These can help you to get a quick glance at the state of your battery and monitor for any issues. To have a greater understanding of what these lights mean, please see below.
Towards the top of the battery, you will notice three dot-like LED indictors known as the Operating Status indicators. These are labelled, Normal, Fault and COM.
Normal LightGreen: The system is functioning normally.
Red: There is a potential fault or error. Please complete a reboot per the instructions under ''I think my battery has a fault. What do I do?‘
Green: The battery has successfully connected to your Wi-Fi network and data should begin reporting to your Alpha ESS monitoring app.
Flashing Green: An internet connection is being established or connection is intermittent. This status is present when completing a WI-FI configuration process.
Solid Red: Your battery is offline. Please complete a Wi-Fi configuration as per the instructions under ''Why can''t I see any data in my app?‘
Flashing Red: The battery may be having trouble establishing a stable connection.
When all three lights are cycling this means that the system is undergoing a firmware upgrade. When all three lights are off, this typically means that the system has been turned off or may have lost its AC connection.
In addition to the Operating Status Indicators, all Primary and Secondary battery units have an additional Battery State LED Indicator, located further down on their front covers.
There are two components to this, which are the charge bars and the outer border.
The charge bars provide a quick glance at how much power is currently available in your battery.
The outer border indicates the battery''s current status. The outer border LED will appear as one of the following:
Flashing green every 3 seconds: System is in standby mode.
Flashing green every 10 seconds: System is currently charging or discharging.
Flashing red or solid Red: There is a fault present with your battery, we would encourage you to reboot using the guide found under ''I think my battery has a fault. What do I do?'' Should the fault persist, you may get in contact with our Product Support team on (03) 7037 0191 so we can help.
You can complete a Wi-Fi configuration using the steps listed below.
Install the Alpha ESS app from the App Store (iOS) or Google Play Store (Android), and ensure the app is updated to the latest version
Please connect to the Wi-Fi network broadcast by the battery. This network will usually start with the letters ''AL'', for example AL400123456789.
Once connected this network may appear as ''No internet connection'' ''Weak Connection'' ''Weak security''.
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