Q: Are you Moray Council?
A: No, we are an independent charity, and partner with the council on their Recycling Centre.
Q: When are you open?
A: We are open Mon-Sat 1000-1530 and Sun 1000-1430. Please note our opening hours differ slightly from the Council’s opening hours.
Q: What time is the dump open?
Q: What can we drop off?
A: We are very grateful for most reusable items. We don’t however accept donations of divan bed bases, mattresses, large household appliances or white goods, large wall units or pianos. For more info please see our donations page.
Q: Do you pick up rubbish or can you do a dump run for me?
A: Sorry no we’re not licenced for that. Please contact Moray Council to organise a Bulky Uplift or find a man with a van.
Q: Can you collect my old upholstered furniture?
Q: What do you charge for collections?
A: We do not charge if you are in the Forres/Nairn/Elgin area and have 5 items or less. Please see Services for more info.
Q: What do you charge for Deliveries?
A: We offer free local (Forres, Nairn, Elgin) delivery to our customers who purchase large items from our reuse shop. Deliveries are subject to availability.
Q: Do you accept card payments?
A: Yes we accept all cards except American Express
Q: Where can we drop off our donations?
A: We have a covered drop off area within the Moray Council Waterford Recycling Site – our friendly staff will be on hand to help if required.
Q: Are there toilets on site?
Q: Where does the money you make go?
A: As a registered charity and social enterprise, we are a non-profit. There is no owner of the business and as a community company our Articles of Association require that all money made goes back into running the enterprise and supporting our social aims. Please see our About Us page for more info.
Q: Do you have disabled access?
A: Yes, we have two blue badge spaces on the main Council site. Please ask staff if you need help. Please be aware there are some steps and uneven surfaces within the site that may be unsuitable for wheelchair users or people with mobility problems.
Q: Are you closed for lunch?
Q: Do you do House Clearance?
Q: How do I go about organising a house clearance or collection?
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