Smart meter failed. No display. Will not wake up, no warnings (Audiable) or on the smart meter in-house display Spoke to Cadet they said the meter faulty. Why do smart meters fail closed? The fail appeared on Saturday afternoon, Central heating boiler detected no gas ignition. Cadet said Contact online >>
Smart meter failed. No display. Will not wake up, no warnings (Audiable) or on the smart meter in-house display Spoke to Cadet they said the meter faulty. Why do smart meters fail closed? The fail appeared on Saturday afternoon, Central heating boiler detected no gas ignition. Cadet said OVO are responsible for the meter and require it to be replaced. Just seems mad to fail closed. No heating/hot water for nearly 2 days.
I assume as the fault is with the OVO there will be a compensation owed for inconvenience.
Unbelievable it fails to off, and maybe you should use the emergency number to get help as. You''ve no heating etc
Sorry to hear about that! To me, this sounds like the entire meter has failed, possibly due to the internal battery running out. The meter itself should have warned you at least a few months ahead, so I''d be a bit surprised if it didn''t.
This isn''t actually OVO''s fault however, and I''m afraid no compensation is due that I''d be aware of. It''s most likely just wear and tear, which is something that you''ll almost never get compensation for regardless of what the entity is I''m afraid. The best OVO can do is arrange an Emergency Meter Exchange to be carried out within four hours of you reporting this to the Support Team. If the engineer doesn''t turn up, the Guaranteed Service Standards would let you claim for that - I think it''s at least £30 if memory serves, but it might be £60.
Updated on 18/07/24 by Abby_OVO
All gas meters (Smart and traditional) have an internal battery that power them. This is designed to last for up to 20 years, with a meter recertification (exchanging the meter to replace it with a new one) scheduled every 10 years, so it''s unusual for this issue to crop up so soon. If your gas smart meter is making a beeping sound, it indicates that the battery is low and the meter will need replacing. If the battery fails this can affect the supply, as in your case, so it''s important to reach out to our Support Team if you do ever notice that your meter is beeping.
It''s really distressing to hear that this happened out-of-hours and you were unable to give us a call. For electricity, the Distribution Network Operator in your region can be contacted directly when an energy supplier is closed, and the electricity meter is off supply due to fault. They should be able to replace that meter and get the property back on supply. This safeguard is in place as electricity is considered an essential service with medical equipment and even medicines in fridges requiring a continuous electricity supply. With that in mind, we always advise anyone in such a situation to register for the priority services register.
In a scenario where the gas meter is faulty and off supply and the energy supplier is closed, the National Grid will be unable to replace the meter. In the case of OVO Energy, our Support team are on hand 6 days a week to help arrange a short notice engineer visit to replace that meter. Our Social team are able to support you as well - send them a message on Facebook or Twitter from 9am - 5pm, Saturday and Sunday. This team are also able to schedule in an emergency meter appointment if needed.
I''m hoping you''ve managed to get through to the team to arrange a same-day emergency appointment already. Keep us posted if you need any extra help.
My daughter has just moved into her new home and none of the gas appliances are working but all seemed OK when we were moving her in over the last few weeks. We called the gas emergency line and after asking her to push some buttons on the smart meter have advised it''s faulty and she needs to contact OVO but they appear to be closed, have no emergency contact number and are shut until, we believe Tuesday. Any suggestions or help would be much appreciated.
Sorry about that. I''m afraid I don''t have any emergency contacts for you either, but it''s possible that someone in the Social Media Team might be watching OVO''s social media accounts in the meantime. Otherwise, yup. The office will re-open on Tuesday.
As I''m only a forum volunteer, I wouldn''t be able to arrange an Emergency Meter Exchange for you, but I can try to help with diagnostics, just in case. Please could you post some photos of the meter in question, ideally at least one wide shot showing the entire meter, and another close up of the display when it''s lit up and clearly visible. I''ll be able to identify it from those and see if I can suggest anything.
At very least, I''ll be able to confirm the supply status and whether the meter has detected a fault. While I have more experience doing this with Secure Liberty and Flonidan UniFlo as those are the ones OVO has used, I can usually figure it out for just about anything.
While you''re there, could you also grab some photos of the electric meter please? It might not be relevant, but it sometimes helps me out - and I can also check to see if there''s any obvious issues with it. If you look at the Communications Hub above the electric meter as well, you should see some lights. Please let me know which lights it has, which ones flash/pulse (if any) and how often they do so. As with the gas meter, photos clearly showing the electric meter display as well as wider shots definitely help.
Here''s some pictures of the meters. When we press the A button they both show Vend Mode but the electricity is on but not the gas. Only be here for 30 minutes or so but can come back tomorrow if you need more pictures. The only light flashing on the electric meter is the WAN light that flashes four times every 4/5 seconds.
My daughter is definitely on OVO as we''re the previous owners and she is on a pay monthly contract.
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