How do I acquire historic statements specifically 2017-2021? Contact online >>
How do I acquire historic statements specifically 2017-2021?
By default, they should be in MyOVO which you can access via https://my.ovoenergy .
If you can''t see them there, please ask Support to take a look: https://ovoenergy /help .
Updated on 02/07/24 by Abby_OVO
Statements going back to the day the account was opened should be available, but it depends a bit on whether and when your account was migrated from the old Apollo system to the newer Orion one. This has not been flawless for all customers, but it has for the great majority. Statements from the time on Orion are readily available from the Billing history page if you''re not averse to a bit of scrolling.
Mine are numbered by the system from 1 back in 2020 to 53 for the latest, so my May 2024 statement is on the page https://account.ovoenergy /billing-details/53. No. 1 was for a partial month - from the mid-month start date on the old system to the end of the calendar month, since when they''ve conveniently covered each month from the 1st to the last. If you can find a no.1 for you, that will tell you when your account was migrated on to the Orion system.
Orion PDF statements are generated on demand; if you''re sure of the start and end dates of a particular one, you should be able to download the PDF by entering its URL like this (for June 2023, for example): https://smartpaymapi.ovoenergy /bal/bill/nnnnnnn?from=2023-06-01&to=2023-06-30. It will only work if you get the dates right. Put your own account number in the URL instead of nnnnnnn. You can also download a portfolio of several months''-worth of statements; just be sure to get the start and end dates right.
It''s a bit disconcerting that the date on a newly-downloaded statement like this is the date the file was generated, not that when it was originally issued. This has caused problems for some users in dispute; if you feel it''s not quite right, please consider upvoting this idea.
Now, the statements you''re looking for might pre-date Orion, in which case it may be a question of scrolling all the way down the Billing history page (with repeated clicks on the Load more button) until you get to the ones you want. Or, as Blastoise suggested, contact Support. I suspect that scrolling, though time-consuming, would be the quicker option :(
To view previous bills on the app, go to the ''Bills'' section at the bottom then scroll until you see ''View all bills''.
If you''ve not already got the OVO app, you can download it here for Apple, and here for Android, and manage your account from your smartphone. See OVO''s guide on our app here.
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Updated on 01/09/23 by Abby_OVO
Here at OVO, we''re always on the lookout for ways to make managing your energy account easier. This is why we developed a new billing system in-house and have now moved the vast majority of OVO customer accounts over to this new platform. As part of this we''re changing the way that we calculate your energy costs and the frequency this is displayed on your online account or OVO app (download for Android or iOS). This means that when you login, you can now see your account balance update daily, based on the most recent reading you''ve submitted manually or we''ve received automatically from your smart meter.
Traditionally energy companies would receive meter reads either
On a specific date each month or each quarter, they''d look at the latest meter read they had received to bill you and generate a statement. This might have been based on the latest smart meter read, it might have been based on the last read you submitted manually or it might be based on an estimated meter reading if there was no meter reading received for that day.
This model makes anticipating and budgeting your energy costs harder as you''re only able to see how much your usage is costing at certain intervals throughout the year.
We started developing this up-to-date billing solution as OVO customers told us that the traditional model of issuing a monthly or quarterly statement can make it difficult for them to feel in control of their energy costs. Particularly at times of increased usage, having to wait until the next statement was issued can cause increased anxiety and may result in customers restricting energy usage or worrying about the next payment due. With up-to-date billing you now get a clearer idea of how much your energy use has cost every day and keep track of your balance throughout the month.
This means that the balance shown on your online account is always an accurate reflection taking into account
Along with the way your charges are shown on your online account, you''ll also notice a difference to the statement that''s emailed or sent to you each month. We''ve streamlined the information we give you into a monthly summary. This will be emailed or posted depending on your communication preferences. All previous monthly summaries can also be downloaded on the ''''Billing History'' page of your online account:
As we''re able to calculate your charges whenever we receive a reading, the live-billing platform is ideal if you''ve got a smart meter set to send us readings either daily or half-hourly. We''ll then adjust your balance based on actual usage figures each day at midnight. If you''ve not yet got a smart meter installed this might be the perfect time to take the leap.
If you''ve already got one installed but it''s currently sending us monthly readings, we''d recommend contacting our Support Team to request an update to your smart meter reading schedule.
Interested but not yet an OVO customer? - Check out our plans!
I always pay what the app tells me is my balance, but then there is always a discrepancy. Today my balance is -£23 which I assume is the standing charges, something else tells me it''s -£71 and another page says it''s -£80!
Why can''t we just get a straightforward bill? Utterly confused. I''ve only ever had one bill in an email. Can I get back to paper bills? If I die, my wife won''t be able to sort the bills as they''re in my name and I''m the one with the app.
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