The electricity sector is regulated by the Electricity Act 1939 and related regulations as amended with time. Electricity services such as generation, transmission, distribution and supply of electricity will be governed by Electricity Act 2005 which is yet to be proclaimed.
The Central Electricity Board (CEB) is a parastatal body wholly owned by the Government of Mauritius and operating under the aegis of the Ministry of Energy and Public Utilities.
49. Regulations ELECTRICITY ACT 1. Short title This Act may be cited as the Electricity Act. 2. Interpretation In this Act— "authority" means— (a) for the city of Port Louis, except as otherwise provided, the Municipal City Council of Port Louis and the Board; (b) for the towns of Curepipe, Quatre Bornes, Beau Bassin-Rose Hill
(b) A copy of the applicant''s title deed;
(c) Building & Land Use Permit for the said premises, wherever applicable
(d) A list of declared electrical appliances to be connected in Watts(W) or Kilowatts(kW)
Each application is given a specific Business Partner (BP) Number, if the customer does not already have an electricity account with the CEB. The customer will have to quote this number whenever he/she contacts the CEB.
A Technical Officer will visit the proposed site for electrification following an application. In case the CEB Low Voltage network is available and that the load request of the applicant can be supplied, the Technical Officer will inform the applicant of the works to be done by his/her qualified electrician. It is important to note that the installation of a RCD (Residual Current Device) is mandatory.
After completion of works as required, the applicantmustinform a CEB Customer Service Agent of anyCEB Customer Service Center, by calling in person, or by phone or through a letter. The Technical Officer will then carry out a second visit to ensure compliance and to verify the quality of the works.
However, in the event that the Low Voltage network is not available, the applicant will be asked to pay a processing fee for the preparation of a cost estimate with respect to the extension of the Low Voltage network. The cost of this project will be eventually claimed to the applicant.
The CEB proposes the following claim settlement possibilitiespossibilities (commonly referred to as loan contribution)to particular categories of customers,subject to certain conditions;
(i) in case of a domestic consumer, the latter can either opt to settle the full costs for the network extension project which shall thereafter be refunded to him/her over a period of four years or choose to pay off half of the total estimates without any refund#
(ii) for industrial development, the customer may be entitled to a refund of the projecy estimates for a period of five years#
Note: # conditions apply to benefit from these facilities
The loan is refundable in five equal instalments without interest, the first instalment being payable one year after the supply is made available to the consumer. Should the consumer’s supply be disconnected before the expiration of the period of refund, any balance of loan outstanding at the date of cessation shall accrue to the Board by way of compensation.
After payment of a connection fee and security deposit (see table below), the CEB will endeavour to connect the supply to the said premises as soon as possible.
The first statement of account (electricity bill) shall be delivered to the customer approximately two months following the effective connection of electricity
After reception of the Cost Estimate Letter from the CEB, the customer can apply for LV Extension Assistance (applicable for domestic supply only) provided that he/she meets the acceptable criteria and that he produces the following documents:
As per provision of the Mauritius Broadcasting Corporation (Collection of Licence Fees) Act 1984,"every person who is liable to pay an electricity bill for domestic consumption shall pay the appropriate Licence fee".Also as per the provision of the Central Electricity Board Act 1964,"the Central Electricity Board shall for and on behalf of the Mauritius Broadcasting Corporation collect the licence fees and surcharge payable under the Mauritius Broadcasting Corporation (Collection of Licence Fees) Act 1984".Hence in light of such enactment, a TV licence fee is claimed from domestic consumers of electricity in the circumstances mentioned hereunder:
As per prevailing legislation, the applicable charges for MBC TV License fee are as follows:
(a) If a customer wishes to terminate his/her electricity account, he/she may apply for disconnection of the supply and settle any amount due on his/her electricity account prior to closure of the said account.
Please note that after disconnection, you may receive 1 or 2 bills which may become due depending upon the last readings taken.
(b) The power supply to the customer''s premises will be disconnected:
Once the account has been closed, the customer shall have to follow steps 1 or 2 to obtain a new electricity account.
The CEB is committed to handling customer complaints and enquiries in a courteous and efficient manner.
The CEB provides a 24/7 reporting service, through its 130 helpdesk, for any emergency repairs or complaints relating to technical faults or power interruptions. The CEB endeavours to attend to complaints in connection with the above within 24 hours unless there is a force majeure.All planned outages are communicated to the public through the media. If the customers have a power outage but notice that their neighbours still have power, they are advised to check their fuses or circuit breakers. If everything is found to be in order, then the customers can call CEB''s emergencies and fault line on 130, which will also provide up-to-date information on outages whenever available.
Customers may use the following tips to save energy at home:
**This is only an indicative list and the delay may vary subject to complexities of infrastructure works to be carried out.
Should you wish to terminate your electricity account, you must apply for disconnection of the supply and settle any amount due on the electricity account prior to its closure. You can contact any of our Customer Service Centres by quoting your Contract Account or Business Partner Number, as reference, and making your request in writing or calling in person.
It is worth noting that the CEB will bear no liability on any account if an account holder vacates the aforesaid premises without ensuring that the account has been closed. It is the responsibility of the account holder to ensure that the electricity account is to be closed when electricity service is no longer required.
Landlords who intend to lease their premises to prospective tenants, it is advisable that due authorization is provided to their lessees to apply for a new electricity service in their lessee’s name. This would avoid Landlords to be liable for the unpaid electricity bills and any subsequent reconnection fee or other charges that may become thereafter applicable. However, Landlords who maintain the electricity account in their own name while leasing their premises should ensure that all bills are settled by their tenant.
Should you wish to apply for an increase or decrease in your declared load, you can contact us at any of our Customer Service Centres by quoting your Contract Account or Business Partner Number, as reference, and making your request in writing or in person. A copy of National Identification Card will be required for identification purposes.
Commercial/Industrial Customers
Should you wish to apply for an increase or decrease in your declared load, you can contact us at any of our Customer Service Centres by quoting your Contract Account or Business Partner Number, as reference, and making your request in writing. A copy of the National Identification Card of the Company Director and Certificate of Incorporation of the company will be required for processing the application.
About Port louis electricity regulations
As the photovoltaic (PV) industry continues to evolve, advancements in Port louis electricity regulations have become critical to optimizing the utilization of renewable energy sources. From innovative battery technologies to intelligent energy management systems, these solutions are transforming the way we store and distribute solar-generated electricity.
When you're looking for the latest and most efficient Port louis electricity regulations for your PV project, our website offers a comprehensive selection of cutting-edge products designed to meet your specific requirements. Whether you're a renewable energy developer, utility company, or commercial enterprise looking to reduce your carbon footprint, we have the solutions to help you harness the full potential of solar energy.
By interacting with our online customer service, you'll gain a deep understanding of the various Port louis electricity regulations featured in our extensive catalog, such as high-efficiency storage batteries and intelligent energy management systems, and how they work together to provide a stable and reliable power supply for your PV projects.
Related Contents
