Producer and distributor of drinking water in the urban centre of Port-Vila (Efate). A … Contact online >>
Producer and distributor of drinking water in the urban centre of Port-Vila (Efate). A
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UNELCO has been responsible for the production, treatment and distribution of
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As a prelude, it must be noted that the cost of electricity in Vanuatu is within the average of other small Pacific islands but that it is undeniable that the structural costs of producing, distributing and commercializing electricity in Efaté are objectively high compared to the rest of the continental utilities.
ELECTRICITY RATES applicable from the 1st to the 31st of each month in accordance with the terms and condition relating to the Concessions for the production and supply of electricity in Port-Vila.
The tariff policy assures a solidarity mechanism between different customers of UNELCO concessions : EFATE, TANNA and MALEKULA
Electricity tariffs are determined on the basis of the conditions stipulated in the Concession Agreement between the Government of Vanuatu and UNELCO, international best practice in tariff determination, the investment plan and the socio-economic priorities of the Government.
The Government and UNELCO undertake a review of electricity tariffs at regular intervals, usually every 5 years. The Public Utility Regulatory Authority (URA) generally acts on behalf of the Government in the tariff review process.
In case of disagreement between the Government and UNELCO on the scope of the tariff revision, the disagreement is referred to a specialized and neutral entity. The last tariff revision took place in May 2011 pursuant to the decisions of the Arbitral Tribunal in Australia.
Once the basic tariff has been established, in accordance with the abovementioned rules, this tariff is adjusted every month in order to take account of the evolution of the economic parameters affecting the costs of the water system, in particular the price of the electricity needed for pumping and the inflation suffered by the different types of costs.
The discount formula was also determined in May 2011 as part of the latest tariff revision and UNELCO provided monthly to the Public Utility Regulatory Office (URA) the supporting documents associated with the evolution of the discounting parameters
Monthly electricity bills are established in accordance with the provisions of the subscription policy and the concession contract.
Except in the rare cases of temporary non-accessibility of a meter, the invoice is based on meter consumption index readings, the number of days between each relay, the applicable rate and the current VAT level.
Electricity bills are due on or before the 15th of the month following the month of issue of the invoice.
UNELCO is well aware that electricity is quite costly in Vanuatu and understands why customers often ask why it is so. This page aims to explain some of the elements that contribute to this cost.
As a prelude, it must be noted that the cost of electricity in Vanuatu is within the average of other small Pacific islands but that it is undeniable that the structural costs of producing, distributing and commercializing electricity in Efaté, Tanna and Malekula are objectively high compared to the rest of the continental utilities.
The core factors that contribute to additional expenses in each aspect of the electricity value chain can be summarized as follows:
Beyond the value chain breakdown above, there are specific attributes, otherwise called "degree of adversity", of each insular territory with which the electric operator must contend predict quite well the level of the electricity cost to the final customer. The degree of adversity can be characterized by the following geographic, economic and social factors:
The overall degree of adversity for electric systems is VERY HIGH in Vanuatu
Finally, it is important to be aware that customers that are privileged enough to be connected to the public grid represent a very small minority in Vanuatu (20 to 25%). As such, and in the spirit of unity, territorial continuity and solidarity, the Government of Vanuatu and UNELCO have collaborated over the years to define mechanisms by which current customers also help:
UNELCO is a private limited company with a share capital of Vatu 525,773,650 operating in Vanuatu since 1939.
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