Customer Service. The Utilities Customer Service Division, also known as the
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In addition to billing, our office also has multiple customer service specialists on phones and at desks in the lobby to help answer any questions that customers may have pertaining to their bills, usage, possible leaks and also to assist owners who need to sign in for service or close their existing account. Quotes and permit fees for customers that want to connect to water and/or sewer are processed in the Customer Service Division.
Our lobby is open 8:30-4:30pm on weekdays for those who prefer to pay their bills in person, but our office has upgraded many features over the last several years in an attempt to be more user-friendly for our customers. These upgrades have allowed us to add more ways for customers to conveniently pay their utilities bill.
Payments can be made the following ways:
Payments are due by the close of business on the due date stated on the bill or they will be considered "late".
The Customer Service office is the only authorized payment center to accept water utility payments.
A number of common questions can be answered by viewing our frequently asked questions.
Lima Municipal Center50 Town SquareLima, OH 45801Phone: 419-228-LIMA (5462)
LIMA — Electric Aggregation in the city of Lima is now underway. According to a recent press release, the initiative was passed in the May election by a 68% vote. The release also states the program will reportedly save community members around $55.20 per month. Community members can opt out of the program.
“I am glad that residents will be able to see savings on their monthly residential electric bill as a result of this program,” Lima Council President John Nixon said in the release. “Going forward, I hope the City of Lima will investigate Natural Gas Aggregation and present the residents with the opportunity to save money on their monthly gas bill.”
For more information reach the city of Lima at 419-228-5462.
In November, the average electricity rate in Lima was 14.78¢ per kWh.The average households monthly electricity usage was 745 kWh,making the average bill around $110.
Lima business electricity rates are some of the lowest in the US. So, if you''re starting a business in Lima or just want to compare Lima commercial electricity rates and shop the market for a better rate, you could save thousands each year by shopping for a lower rate.
If you want to know the details about what to expect from a particular energy plan, then you should read the Electricity Facts Label (EFL). Your EFL will have specific details about your energy plan including the base charge for electricity, any additional fees, charges, and credits, and average rates for 500, 1000, and 2000 kWh of use per billing cycle.
While you should always look over you EFL before switching to a new electricity provider, you should also read the terms of service. It covers details about making payments, extra charges and fees, and other information you should be familiar with before making the decision to switch energy providers.
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The simplest answer is that you should shop while energy rates are low. The key is to avoid changing providers when rates and demand are high, mainly in the months leading up to summer when providers are less certain about having access to energy to meet demands.
If you want to know your electricity usage, there are two ways.
The easiest and best way to understand your annual usage is to gather together your old electricity bills (or check out your billing history on-line) and see how much you used each month over the past year. Pay extra attention to the amount you used in the summer months as they will likely be the most expensive.
If you do not have access to your old bills, then you''ll need to learn how to read your Ohio electricity meter. By learning how to read your dial, you can figure out your current energy use so you stay within your budget.
Much like any recurring service (cell phone, cable tv, etc.), electricity companies need to determine you are who you say you are, and that you will pay your bill on time.
When you sign up for electrical service in Lima, you will need to provide your social security number and/or your driver''s license.
You may also need to pay a deposit, depending on your credit. If you have a history of bad credit, then you will most likely need to put a larger deposit down. One away around that is to find a low deposit or bad credit option for electricity in Lima.
A Tiered electricity plan in $state_full allow you to pay a set rate for targeted amount of electricity use.
Tiered rates are a good option if you have consistent energy use in your home and can keep it within the pricing tier that works best for your electricity budget.
For most plans (though not all), you will have three options for pricing: 1 - 1000 kWh, 1001 - 2000 kWh, 2001+ kWh.
Typically, you receive a charge per tier. Meaning if you only use 999 kwh and the agreed rate for your plan is $83 for usage under 1000, then you will be charged $83 for energy use. If you use 1001 kWh, you would pay the rate for the second tier in addition to the first. And once you move passed the second tier, you would pay a fixed rate per kWh for any usage over 2000 kWh.
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